Microsoft Dynamics 365 Customer Service
Transform Service Delivery, Elevate Customer SatisfactionBoost agent productivity, enhance customer satisfaction, and ensure consistent service quality across channels with Dynamics 365 Customer Service.
Microsoft Dynamics 365 Customer Service – Deliver an Exceptional Customer Experience
Dynamics 365 Customer Service is designed to help businesses deliver exceptional customer experiences. It streamlines service operations and enhances agent productivity. The solution offers AI-powered insights and predictive capabilities, which allow businesses to anticipate customer needs and provide personalized support.
It also provides omnichannel coverage to ensure seamless service across all communication channels. Its robust case and knowledge management tools enable efficient issue resolution.
With Dynamics 365 Customer Service, you can tailor the platform according to your specific needs. This ensures that service processes align with your business goals. Additionally, you can ensure consistent service quality with SLA management.
Struggling to understand your customers?
Lacking insights into customer behavior and preferences? Access powerful analytics tools to understand your customers better and turn data into actionable insights.
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Delight Your Customer with Dynamics 365 Customer Service Benefits
Provide consistent quality service across all touchpoints, automate repetitive tasks, and track the overall customer journey with D365 Customer Service.
Get Actionable Insight, Improve Decision-Making
- Anticipate customer needs
- Identify market trends
- Offer tailored customer experiences
- Resolve cases more efficiently
Omnichannel Coverage, Better Customer Engagement
- Engagement through preferred channels
- Get 360° customer’s journey view
- Improve response time
- Offer consistent service
Robust SLA Management, Foster Trust
- Improve customer trust and satisfaction
- Define, track, and meet service commitments
- Monitors SLA performance
- Meet customer expectations
Streamlined workflows, Increased Productivity
- Automates repetitive tasks
- Get AI-driven recommendations
- Agent resolves cases faster
- Get a comprehensive dashboard
Higher Customization, Meet Unique Needs
- Tailor workflows and dashboards
- Customize entities, fields, and forms
- Adapt evolving business needs
- Capture business-specific data
Effective Case Management, Exceptional Customer Service
- Resolve customer issues
- Efficient case routing
- Enable case prioritization and escalate
- Handle case by right team
Predictive Customer Service, Identify Potential Disruptions
- Predict customer behavior
- Adress potential issues
- Higher customer satisfaction
- Reduce service costs
Robust Security, Protect Customer Data
- Access data encryption
- Get access control
- Protect sensitive data
- Adhere to industry regulations
Elevate Your Customer Support with Microsoft D365 Customer Service Features
Analyze your customer behavior, maintain your SLAs, ensure high-quality service, and resolve queries faster with Dynamics 365 Customer Service.
Streamline case intake from multiple channels to save time.
Assign cases based on urgency and agent skills.
Route cases to appropriate agents based on skills.
Automatically assign cases to the best-suited agents with AI-powered routing.
Handle complex cases effectively through escalation paths.
Track case resolution times and set performance benchmarks to maintain SLAs.
Gather and store customer data from various sources for analysis.
Understand customer interactions and preferences.
Identify customer segments for targeted campaigns, enhancing customer satisfaction.
Track key performance indicators (KPIs) for improved customer service.
Anticipate customer needs and behaviors to build strong customer relationships.
Optimize business strategies based on insights to make informed decisions.
Provide seamless customer support across multiple channels.
Efficiently handle customer inquiries and complaints through email.
Manage inbound and outbound calls effectively for quick response time.
Provide real-time assistance to customers through live chat.
Monitor and respond to social media interactions to build brand reputation.
Overcome language barriers to expand your customer base.
Implement robust customer verification processes to prevent fraud..
Collect and analyze customer feedback to identify areas for improvement.
Provide agents with a centralized platform to access customer information.
Empower agents with relevant information to resolve customer issues faster.
Leverage AI to suggest solutions and automate routine tasks.
Facilitate teamwork and knowledge sharing to enhance problem-solving.
Track agent performance metrics to identify areas for improvement.
Automate repetitive tasks to free up agents' time.
Define customer service entitlements to ensure accurate service delivery.
Set, monitor, and enforce SLAs to maintain service quality.
Manage customer contracts to improve customer retention and revenue generation.
Adhere to industry regulations and standards to protect customer data.
Monitor service usage patterns to optimize resource allocation.
Manage pricing and quoting for services to improve the customer experience.
Create, schedule, and dispatch work orders to optimize field service operations.
Enable field technicians with mobile access for on-the-go information.
Manage parts and equipment to ensure optimum inventory level.
Optimize technician schedules based on skills, availability, and job location.
Manage service contracts and entitlements to deliver excellent customer service.
Losing customers due to slow response times?
Are long wait times driving customers away? Prioritize cases, assign them to the right agents, and track SLAs to elevate your customer service game.
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Why Do Businesses Prefer Microsoft Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service empowers businesses to fulfill customer expectations and elevate customer service operations. Here is why go with it:
Omnichannel Engagement
Dynamics 365 Customer Service handles customer interactions seamlessly across various channels, such as phone, email, and social media, in a unified way.
Improved Customer Satisfaction
The solution helps deliver personalized and proactive support to increase customer satisfaction and loyalty.
Increased Efficiency
By using D365 Customer Service, businesses can automate routine tasks and streamline workflows to enhance agent productivity.
Enhanced Collaboration
Businesses can leverage the solution to foster collaboration between teams to ensure seamless customer experiences across all touchpoints.
Access End-to-End Services for a World-Class Customer Experience
Get reliable service, minimize downtime, and leverage latest features with our comprehensive solution.
Customer Service Implementation
Maximize ROI, streamline your business operation, and optimize performance with seamless implementation.
Upgrade to Dynamics 365 Customer Services
Minimize disruptions and ensure customer data accuracy & consistency with upgradation service.
Access Hands-on Support
Ensure the best performance of your solutions and identify areas for improvement with our expert support.
Dynamics Square: Your Partner in Customer Service Success
Get a reliable solution with a certified approach, ensure successful deployment without any overhead costs, and resolve your queries anytime. At Dynamics Square, we offer:
In-depth Expertise
Our teams of 135+ consultants possess in-depth knowledge and are certified by Microsoft to ensure optimal implementation and utilization
Proven Track Record
With a history of 99% successful service rates, we have served over 500 clients across the globe, including Canada.
Comprehensive Service Offerings
We help businesses implement upgrades and get support for Microsoft solutions as per your evolving business requirements.
Customer-Centered Approach
We tailor solutions according to your business requirements to build long-term partnerships and meet current market demands.
Microsoft Dynamics 365 Customer Service Pricing
Dynamics 365 Customer Service pricing is simple, and you can choose according to your requirements. Check the required features and select a plan.
Dynamics 365 Customer
Service Professional
- Case management
- Knowledge management
- Microsoft 365 interoperation
- Unlimited named users
- Leads creation
- Microsoft Power BI
Dynamics 365 Customer
Service Enterprise
- All features come with Professional license
- Microsoft Teams integration
- Copilot
- Embedded intelligence
- Multisession support
- Forecasting and scheduling
- Workflow automation
- Custom applications
Got any questions About
Customer Service
Click through to our FAQ for the best answers!
Dynamics 365 Customer Service is designed to manage customer interactions and deliver exceptional support. It includes features like case management, knowledge base, omnichannel communication, and analytics.
Dynamics 365 AI for Customer Service leverages AI and ML to automate tasks, improve customer insights, and enhance agent productivity. It can provide recommendations, predict customer needs, and analyze customer data..
Dynamics 365 CRM, now known as Dynamics 365 Customer Engagement, is a platform used to manage customer interactions, from sales, marketing, and field service to customer service. It helps businesses build relationships, increase customer satisfaction, and drive revenue.
Dynamics Customer Service Hub and workspace are both components of Dynamics 365 Customer Service. The Hub provides a central view of customer interactions, while the workspace offers a more personalized and task-focused view for agents.
