Microsoft Dynamics 365 Field Service

Visualize technician schedules, assignments, and availability.

Easily assign or reassign jobs to technicians.

Match work orders to technicians based on skills.

Dispatch technicians based on their proximity to the job site.

Adjust schedules in real time to accommodate emergency requests.

Schedule multiple technicians, equipment, or vehicles required for a single job.

Plan resource capacity and forecast future workloads.

Optimize schedules using AI-driven algorithms.

Manage technician shifts and overtime to minimize overtime.

Access work orders, customer information, and other critical data offline.

Receive real-time updates on work orders.

Get optimized routes for navigation to reach the job sites quickly.

Receive notifications for assignments and updates.

Capture signatures directly on the mobile device.

Search for parts and equipment availability directly from the app.

Log in time spent on tasks, ensuring accurate labor hours.

Capture visual evidence of work to show service is performed.

Fill out and submit forms directly from the app.

Integrate with IoT sensors for equipment monitoring.

Monitor equipment performance with real-time data on performance metrics.

Trigger maintenance alerts based on IoT data.

Ensure equipment is serviced before breakdown with schedule maintenance.

Detect anomalies in IoT data for early intervention.

Perform diagnostics remotely to reduce on-site visits.

Ensure equipment works in optimal condition with proactive schedule service.

Get insights into equipment performance, usage patterns, and maintenance needs.

Trigger maintenance based on specific conditions to prevent failures.

Monitor inventory levels across locations to ensure availability.

Check parts availability before scheduling jobs, reducing delay risk.

Track parts storage locations to enable quick retrieval.

Automatically reorder parts and materials to ensure optimal levels.

Generate reports on inventory usage to plan future inventory needs.

Manage returns and warranty claims to proceed with replacement or refund.

Track inventory costs to track inventory expenses.

Reconcile inventory levels to ensure accurate inventory records.

Create and manage service agreements.

Monitor and enforce SLAs to prevent breaches.

Track warranties and coverage to provide appropriate service.

Send renewal reminders to maintain continuous service.

Automate billing and invoicing to reduce the risk of errors.

Offer prepaid service bundles to improve cash flow.

Ensure that all service activities are compliant with contract terms.

Automatically schedule recurring services, ensuring consistent service delivery.

Generate detailed reports on service agreements to optimize opportunities.