Microsoft Dynamics 365 Customer Engagement
Transform customer interaction, derive growthExceed your customer needs, provide personalized experience, and optimize resource allocation with Microsoft Dynamics 365 Customer Engagement.
Microsoft Dynamics 365 Customer Engagement - Strengthen Your Customer Relationships
Microsoft Dynamics 365 Customer Engagement, formerly known as Dynamics 365 CRM , is a suite of CRM applications, including Microsoft Dynamics 365 Sales, Marketing, Customer Service, Field Service, and Customer Insights.
With its AI-driven insights, your sales teams can prioritize leads and opportunities, understand customer needs, and close deals faster. You can create targeted marketing campaigns, track engagement across channels, and convert prospects into loyal customers.
Dynamics 365 Customer Engagement (CE) allows resolve issues faster, offers high-quality support, and uses AI-driven analytics to anticipate customer needs. In addition to this, deliver timely and efficient on-site services by automating scheduling and monitoring field technicians in real-time.
Difficulty in managing and tracking sales opportunities?
Visualize your sales pipeline, forecast revenue, and close more deals with Dynamics 365 Sales’ robust opportunity management features.
Get D365 Sales Now!
Drive Growth and Customer Loyalty with Dynamics 365 CE Solution
Enhance customer interactions, streamline service operations, and empower sales teams with Dynamics 365 Customer Engagement.
Optimized Sales Process, Better Sales Conversions
- Reduce sales cycle length
- Improve sales effectiveness
- Identify new sales opportunities
- Enhance sales productivity
Enhanced Agent Efficiency, Shorter Resolution Times
- Deliver exceptional customer experiences
- Increased agent productivity
- Reduced operational costs
- Create a self-service knowledge base
Increased Profitability
- Optimize resource utilization
- Increase revenue generation opportunities
- Improved customer lifetime value
- Faster time-to-market
Improved Customer Service, Foster Loyalty
- Personalized customer experiences
- Understand customer sentiment and needs
- Omnichannel customer support
- Tailored problem resolution
Enhanced Customer Journeys, Higher ROI
- Effective communication with customers
- Predict customer behavior
- Identify touchpoints
- Optimized conversion rates
Enhanced Decision Making, Reduce Risk
- Advanced analytics and reporting
- AI-powered forecasting
- Get actionable insight
- Anticipate customer behavior
Improved Operational Efficiency, Streamlined Processes
- Automate routine tasks
- Reduce operational expenses
- Optimize resource allocation
- Eliminate manual data entry
Accelerated Time-to-Value, Improve Business Growth
- Quickly implement and deploy
- Improve customer satisfaction
- Adapt to changing landscape
- Scale as you need
Empower Your Business with Features of Dynamics 365 CRM Solutions
Enhance customer interactions, streamline service operations, and empower sales teams with Microsoft Dynamics 365 Customer Engagement capabilities.
Capture and qualify leads efficiently.
Track sales opportunities, forecast revenue, and manage the sales pipeline.
Create professional quotes and proposals.
Process orders accurately and efficiently.
Predict sales performance and allocate resources effectively.
Prioritize leads based on their potential value.
Manage customer inquiries and issues efficiently.
Manage a knowledge base to empower agents and customers.
Measure customer satisfaction and identify areas for improvement.
Understand customer sentiment to improve customer interactions.
Automatically route cases to the appropriate agents based on skills and availability.
Optimize field service operations with scheduling, dispatch, and mobile capabilities.
Plan, execute, and measure the effectiveness of marketing campaigns.
Create targeted customer segments based on demographics, behavior, and preferences.
Design and send personalized email campaigns.
Plan and manage events, track attendance, and measure ROI.
Deliver tailored content and offers based on customer preferences.
Visualize customer journeys and identify opportunities for improvement.
Analyze historical customer data and suggest troubleshooting steps.
Craft responses to customer queries based on the context of the issue.
Automate diagnostics and troubleshooting processes and reduce human error.
Provides real-time translation of customer interactions in multiple languages.
Analyze customer behavior to personalize interactions and improve service outcomes.
Predicts customer needs based on behavior patterns.
Struggling to manage a high volume of customer inquiries and issues?
Manage customer cases efficiently, ensure efficient resolution, and improve customer satisfaction with Dynamics 365 Customer Service.
Get D365 Customer Service Now!
Why Should You Go with Best CRM Solutions of Dynamics 365 CE?
Microsoft Dynamics 365 Customer Engagement (CE) helps businesses simplify sales practices, improve customer experience, and close deals faster. Here is what makes it a leading solution:
Comprehensive CRM Capabilities
Dynamics 365 CE offers a suite of applications, including Sales, Marketing, and Project Operation, to provide a 360-degree view of customer interactions.
Highly Customizable
Offers extensive customization options, like creating custom workflows, dashboards, or automating specific processes based on unique requirements.
Advanced Analytics
Leverages AI and ML for advanced analytics to predict customer behavior, identify high-value customers, and tailor marketing campaigns.
Enhanced Customer Service
Provides tools to manage inquiries, track issues, and deliver consistent service across multiple channels, reducing the burden on support teams.
Maximize Your Investment with Our Dynamics 365 Services
Get expert services for Microsoft Dynamics 365 Customer Engagement, optimize your existing system, and achieve seamless operations.
Implementation
Experience a smooth and efficient setup tailored to your business needs with our implementation services.
Upgradation
Leave behind the legacy system and stay current with the latest Dynamics 365 features with our upgrade services.
Support
Keep your system running smoothly with 24/7 technical support, regular system health checks, and user training.
Dynamics Square: Your Trusted Dynamics 365 CE Partner
Dynamics Square, a leading Microsoft Solutions Partner in Vancouver, provides tailored solutions and end-to-end support to drive business success.
Tailored Service for Your Business Needs
We have 135+ certified consultants that customize Dynamics 365 CE solutions as per your specific challenges and goals.
Proven Expertise Across Industries
With extensive experience across industries, our team has served 250+ clients globally, including Canada, the USA, and the UK.
End-to-End Services
Dynamics Square offers comprehensive services, from initial consultation to ongoing support for seamless deployment, troubleshooting, and continuous improvements.
24/7 Availability
Whether you're implementing, upgrading, or optimizing your system, our team is here to support you 24/7 to resolve your queries.
Microsoft Dynamics 365 Customer Engagement Apps
Microsoft Dynamics 365 CE is a combination of applications that simplify sales practice, enable market campaign creation, boost field service level, and ensure project automation.
Dynamics 365 Sales
Empower your sales team with AI-driven insights, lead management, and sales forecasting using the D365 Sales.
Explore the solution!
Dynamics 365 Marketing
Elevate marketing efforts with personalized campaigns, build stronger relationships with buyers, and improve communication with D365 Marketing.
Discover the application!Dynamics 365 Customer Service
Provide exceptional customer support and offer a unified platform for managing inquiries and automating case resolution.
Browse the solution!Dynamics 365 Field Service
Optimize field operations, improve customer satisfaction, enable efficient scheduling, and communicate with field technicians in real-time.
Check it out now!Microsoft Dynamics 365 Customer Engagement Pricing
Microsoft Dynamics 365 CE is a combination of CRM tools and pricing of each solution varies. Let’s see the pricing option of each solution:
| Application | License | Price |
|---|---|---|
| Dynamics 365 Sales | Dynamics 365 Sales free trial | Free (30 days) |
| Dynamics 365 Sales Professional | CAD $88.20 user/month | |
| Dynamics 365 Sales Enterprise Edition | CAD $128.90 user/month | |
| Dynamics 365 Sales Premium | CAD $183.20 user/month | |
| Microsoft Relationship Sales | Microsoft Relationship Sales Variable |
| Application | License | Price |
|---|---|---|
| Customer Service pricing | Dynamics 365 Customer Service free trial | Free (30 days) |
| Dynamics 365 Customer Service Professional | CAD $67.80 user/month | |
| Dynamics 365 Customer Service Enterprise | CAD $128.90 user/month |
| Application | License | Price |
|---|---|---|
| Dynamics 365 Field Service | Dynamics 365 Field Service free trial | Free (30 days) |
| Dynamics 365 Field Service | CAD $128.90 user/month | |
| Dynamics 365 Field Service Contractor | CAD $67.80 user/month |
| Application | License | Price |
|---|---|---|
| Dynamics 365 Customer Insights | Dynamics 365 Customer Insights free trial | Free (30 days) |
| Dynamics 365 Customer Insights | CAD $2,306.60 tenant/month | |
| Dynamics 365 Customer Insights Attach | CAD $1,356.80 tenant/month |
Got any questions About
Customer Engagement
Click through to our FAQ for the best answers!
Dynamics 365 Customer Engagement is a combination of multiple CRM applications. It helps businesses manage and improve customer interactions across sales, marketing, and service departments.
Dynamics 365 Customer Engagement offers various plans tailored to different business sizes and needs. These plans include different features and functionalities of solutions, such as Microsoft Dynamics 365 Sales, Customer Service, Customer Insights, and Project Operations.
Dynamics 365 Customer Engagement Enterprise Edition is a comprehensive plan designed for larger organizations with complex needs. It offers advanced capabilities, scalability, and customization options compared to other plans.
Dynamics 365 Customer Engagement supports various teams, including sales, marketing, customer service, field service, and project service teams. Each team can access relevant data and tools to optimize their performance.
Dynamics 365 CE offers automation tools like workflows, business rules, and integration with the Microsoft ecosystem and other systems to automatically create records. For example, when a new lead is created, a corresponding contact record can be automatically generated based on predefined conditions.
