What is Dynamics 365? | Benefits, Features & Pricing

Key Takeaways

What is Dynamics 365?

• Microsoft Dynamics 365 is a comprehensive cloud-based business management platform that offers ERP and CRM solutions.

Benefits of Using Dynamics 365 Solutions:

• Breaks down data silos and fosters better collaboration.
• Provides actionable insights through advanced analytics.
• Streamlines processes and automates routine tasks.
• Integrates seamlessly with the Microsoft ecosystem.

Key Dynamics 365 Solutions:

• Dynamics 365 Business Central
• Dynamics 365 Finance 
• Dynamics 365 Supply Chain Management 
• Dynamics 365 Sales
• Dynamics 365 Customer Insights 
• Dynamics 365 Customer Service 
• Dynamics 365 Project Operations 
• Dynamics 365 Commerce 
• Dynamics 365 Field Service 

What is Dynamics 365?

Microsoft Dynamics 365 is a robust cloud-based platform and a suite of ERP and CRM solutions that help businesses utilize their resources more efficiently and manage their customers more effectively.

Managing ERP and CRM needs has become a necessity for modern businesses due to modernization of processes. Microsoft Dynamics 365 is one such solution that allows businesses to optimize their business processes, drive growth, and improve customer engagement.

Microsoft Dynamics 365 offers various solutions that cater to diverse business requirements, like finances, supply chain, sales, and customer service. The solutions break down data silos, enhance data sharing, and improve collaboration.

In addition to this, the solutions have in-built AI, Copilot, which provides actionable insight, leading to informed decision-making. It also provides 3600 views of customers that enhance customer engagement.

Moreover, businesses can choose any solution from this suite according to their business requirements. In this article, we will see the benefits of Dynamics 365 and each solution in detail.

Benefits of Using Dynamics 365

MS Dynamics 365 offers a comprehensive suite of business applications, which includes Dynamics CRM and Microsoft ERP. The solutions offers various features like financial management, supply chain management and project management, which delivers significant benefits.

Here are some of the key benefits of using Dynamics 365 solutions:

Unified Operations

It breaks down data silos across departments, fostering better collaboration and communication. This unified approach ensures that all teams have access to the same data, leading to more informed decision-making.

Real-Time Insights

The platform provides real-time insights through advanced analytics and AI-driven tools. These insights enable businesses to make proactive decisions, anticipate trends, and respond quickly to market changes. This ensures that you stay ahead of the competition. 

Increased Productivity

Dynamics 365 streamlines process and automates routine tasks, which reduces manual effort, minimizes errors, and frees up your team to focus on higher-value activities. This leads to enhanced productivity, which can derive better business outcomes and improve operational performance.

Seamless Integration

The solutions integrate seamlessly with the Microsoft ecosystem, including Power Platform, Microsoft Teams, and third-party systems. This provides a unified experience, which ensures your team can operate effectively. 

Data-Driven Decision Making

With built-in AI and advanced analytics, Dynamics 365 provides actionable insights that help businesses make informed decisions. By leveraging data from across the organization, you can identify opportunities, mitigate risks, and drive business success with confidence.

Key Dynamics 365 Applications

MS Dynamics 365 comprises a wide range of applications, and each one is designed to address specific business needs. Here are some of the key solutions:

Microsoft Dynamics 365 Business Central

Dynamics 365 Business Central is an all-in-one business management solution for SMBs. It is designed to streamline business processes and provide comprehensive insight into operations. With Dynamics Business Central, companies can manage their finances, supply chain, manufacturing, sales, and customer service operations.

Key Features:

Financial Management

It handles general ledger, accounts payable, accounts receivable, and bank reconciliation to automate and streamline financial processes.

Supply Chain Management

With built-in supply chain management features, businesses can manage inventory, orders, and suppliers. It offers real-time visibility into stock levels for effective demand planning.

Sales and Service Management

Business Central helps businesses manage the entire sales process, from lead generation to order fulfillment. With its features, businesses can manage service contracts, track service orders, and schedule technicians.

Project Management

The project management module enables project creation, resource tracking, and budget monitoring, providing a complete view of project profitability.

Microsoft Dynamics 365 Finance

Dynamics 365 Finance is a comprehensive financial management solution designed for medium large enterprises to simplify complex financial operations. It enables businesses to automate and modernize their global financial operations.

With built-in analytics and AI, Dynamics 365 Finance helps organizations monitor performance in real time, predict outcomes, and make data-driven decisions to drive growth.

Key Features:

Financial Reporting and Analytics

You can generate detailed financial statements, balance sheets, and cash flow reports to access insights into performance and trends.

Global Compliance

The solution supports multiple currencies, languages, and tax regulations, making it ideal for businesses operating in multiple countries.

Budgeting and Forecasting

This feature allows users to create flexible budgets, track performance, and adjust forecasts based on real-time data.

Cash Flow Management

You can optimize cash flow through forecasting, payment scheduling, and collections management.

Microsoft Dynamics 365 Supply Chain Management

Dynamics 365 Supply Chain Management helps businesses optimize their supply chain operations, like procurement, production, inventory, and distribution. It provides end-to-end visibility over entire operations to reduce costs, improve quality, and adapt to market changes.

Key Features:

Inventory and Warehouse Management

It ensures efficient inventory management with real-time tracking, automated replenishment, and multi-warehouse support.

Production Planning and Control

With this feature, you can manage production processes, optimize resources, and reduce waste.

Procurement and Sourcing

This feature helps businesses streamline procurement, supplier management, and contract negotiation.

Demand Forecasting

With built-in demand forecasting tools, you can predict future demand to align production and procurement with customer needs.

Microsoft Dynamics 365 Sales

Dynamics 365 Sales is a CRM solution that helps sales teams build strong relationships with their customers, close deals faster, and increase revenue. It provides a 360° view of customer interactions that helps sales teams personalize their approach and improve customer satisfaction.

Key Features:

Lead and Opportunity Management

The sales team can track customer interactions, manage sales pipelines, and prioritize leads.

Sales Forecasting and Analytics

The advanced sales forecasting tool empowers sales teams to predict revenue, track performance, and identify trends.

Customer Relationship Management

Business can manage contacts, accounts, and customer segmentation to build stronger customer relationships.

Microsoft Dynamics 365 Customer Insights

Microsoft Customer Insights is a customer data platform that provides businesses with a 360° view of their customers by consolidating data from various sources. It provides a deeper insight into customer behavior and personalize customer experiences to enable targeted marketing campaigns.

Key features:

Customer Data Unification

It combines customer data from multiple sources, including CRM, marketing automation, and loyalty programs.

Customer Segmentation

It divides customers into segments based on demographics, behavior, and preferences.

Predictive Analytics

D365 Customer Insights uses machine learning to predict customer behavior and identify at-risk customers.

Personalized Marketing

With this feature, you can enable targeted marketing campaigns based on customer preferences and behavior.

Microsoft Dynamics 365 Customer Service

Dynamics 365 Customer Service empowers organizations to deliver exceptional customer experiences across multiple channels. It provides tools for managing customer interactions, resolving issues efficiently, and improving overall customer satisfaction.

Key features:

Case Management

Dynamics 365 Customer Service enables users to track customer inquiries, issues, and resolutions.

Knowledge Base

The solutions empower users with a centralized repository of knowledge articles and FAQs.

Self-Service Portal

It enables customers to find answers and resolve issues independently.

Agent Productivity Tools

Business can improve agent efficiency through features like routing, scripting, and automation.

Microsoft Dynamics 365 Project Operations

Dynamics 365 Project Operations is designed to help organizations manage projects, resources, and finances. It provides a unified platform for project planning, execution, and reporting.

Key features:

Project Planning

These features help businesses create and manage project plans, schedules, and budgets.

Resource Management

You can allocate resources to projects based on availability and skills with Dynamics 365 Project Operations.

Expense Management

This feature allows users to track project expenses and ensures accurate billing.

Project Collaboration

With D365 Project Operations, you can facilitate collaboration among project teams and stakeholders.

Microsoft Dynamics 365 Commerce

Dynamics 365 Commerce helps businesses with a comprehensive retail solution that unifies back-office, in-store, and digital operations. It enables businesses to create personalized shopping experiences, manage inventory, and streamline operations across all retail channels.

Key features:

Omni-Channel Commerce

It provides a unified view of customer interactions across all channels.

Retail Store Management

You can manage inventory, pricing, and promotions for retail stores.

E-Commerce

This feature allows you to create and manage online stores with features like product catalogs, shopping carts, and payment processing.

Customer Loyalty

This feature empowers you to implement loyalty programs to reward repeat customers and encourage customer retention.

Microsoft Dynamics 365 Field Service

Dynamics 365 Field Service helps businesses manage their field operations, like scheduling, dispatching, work order management, and customer communication. This solution ensures that field technicians have the tools and information they need to deliver excellent service and resolve issues on the first visit.

Key features:

Work Order Management

Users can create, assign, and track work orders for field service technicians.

Scheduling and Dispatching

This feature helps businesses optimize technician schedules based on location, skills, and availability.

Mobile App

Enables technicians to access work orders, update status, and capture customer information on mobile devices.

Asset Management

With this feature, you can track and manage assets used in field service operations.

Dynamics 365 with Microsoft Power BI

Power BI is a business intelligence tool that helps organizations visualize and analyze data to make informed decisions. It provides a flexible and customizable platform for creating interactive dashboards and reports. 

It integrates with Dynamics 365 to empower users for creating interactive reports and dashboards that provide a clear view of business performance. Power BI connects to various data sources, including databases, spreadsheets, and cloud applications. 

It allows you to create interactive dashboards and reports with charts, graphs, and maps. With Power BI, you can enable sharing and collaboration on dashboards and reports.

Copilot with Microsoft Dynamics 365

Copilot in Microsoft Dynamics 365 is an in-built AI that is designed to enhance the user experience across the entire Dynamics 365 suite. Copilot works as an intelligent assistant that automates routine tasks, offers predictive insights, and facilitates more efficient decision-making.

With Copilot, users can streamline workflows, improve productivity, and focus on higher-value tasks rather than getting bogged down by administrative duties.

Key Features of Copilot

Routine Task Automation

Copilot automates many of the repetitive and time-consuming tasks, like report generation, meeting scheduling, or updating records.

Sales Forecasting

Copilot helps sales teams anticipate future trends and outcomes by analyzing historical data. It identifies potential high-value opportunities and suggests the next best action to take.

Financial Predictions

Copilot can assist businesses to predict cash flow trends, identify potential financial risks, and recommend budget adjustments based on real-time data analysis.

Operational Efficiency

Copilot provides suggestions for optimizing business processes based on its analysis of operational data.

Dynamics 365 pricing

There are various Dynamics 365 modules, and businesses can choose between them as per their needs. However, understanding Dynamics 365 pricing is crucial before making a final decision.

In this Dynamics 365 licensing guide, we have provided the detailed Dynamics 365 cost of solutions along with their features. Let’s see them:

Partner with Dynamics Square for Successful D365 Deployment

Microsoft Dynamics 365 is a powerful and versatile platform that offers a comprehensive suite of applications to meet the diverse needs of modern businesses.

However, to make use of the solutions to their fullest potential, you require a Microsoft Solutions Partner, like Dynamics Square. We are helping companies for 14+ to reap the maximum benefits from Microsoft solutions.

At Dynamics Square, we are a team of 135+ consultants who are Microsoft-certified and 24/7 available to support you throughout the deployment journey.

Get in touch with us and experience unmatchable suggestions and hassle-free deployment.

People Also Ask:

1. What is Microsoft Dynamics 365 used for?

Microsoft Dynamics 365 is a comprehensive business management platform that helps organizations streamline operations, improve customer relationships, and drive growth. It offers various solutions for finance, supply chain, sales, customer service, and more.

Customer Relationship Management (CRM) Solutions:

• Dynamics 365 Sales
• Dynamics 365 Customer Insights
• Dynamics 365 Customer Service

Enterprise Resource Planning (ERP) Solutions:

• Dynamics 365 Business Central
• Dynamics 365 Finance
• Dynamics 365 Supply Chain Management
• Dynamics 365 Human Resources
• Dynamics 365 Commerce
• Dynamics 365 Project Operations
• Dynamics 365 Field Service 

2. Is Dynamics 365 an ERP or CRM?

Dynamics 365 is both an ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) solution. It offers a suite of applications that cater to various business needs, including sales, customer service, finance, operations, and more. This hybrid allows businesses to manage their entire operations and customer interactions within a single ecosystem.

3. What is Dynamics 365 tool?

Dynamics 365 is a portfolio of intelligent business applications designed to deliver superior operational efficiency and exceptional customer experiences. It helps businesses become more agile and reduce complexity without increasing costs. The applications within Dynamics 365 can be used individually or together, providing a comprehensive solution that connects your entire business.

4. What is Dynamics 365 CRM called now?

Dynamics CRM is now called Dynamics 365 Customer Engagement. It is an umbrella term that comprises multiple applications to strengthen customer relationships. The solutions include:

• Dynamics 365 Sales
• Dynamics 365 Customer Insights
• Dynamics 365 Customer Service